Customer Testimonials

 letter to our SF Bay Area customers:

We thank you so much for taking the time to write about your experience with our company.  I am always happy to pass along your words of praise to the employee that has earned your compliments, and to the owners of our company.

I am proud to tell you that our Field Supervisor, Jim Norman, has just celebrated his 19th year with us as a Leak Specialist.  He leads by example, and is respected by everyone in our organization for his knowledge, experience, and professionalism.  Jim, and all of us here at American Leak Detection, are happy to help you resolve your problem.  We strive to always exceed your expectations.

We hope you enjoy many years of leak-free home ownership, but we will be glad to provide you with the same high standard of service if you ever need us again.  Earning your loyalty as a customer is our greatest reward.

Sincerely,

Tracy Locke, Director of Operation

"Hello,

I have been impressed with your customer service!  I almost went with another leak detection company, but had a bad experience with them when scheduling the appointment.  I am so glad that I found you guys.  I appreciate the calls to confirm the appointment, the friendly pool tech, and the follow-up reports in the mail. "

Thanks, Lauren Q. Pleasant Hill CA

"I just wanted you to know how very happy I was with your technician, and your company.  The technician was very professional, and I will never use anyone else.  I will be your customer for life!"

Alfred G. Concord CA

"Dear Ms. Locke,

I want to commend the techician that repaired my leak.  He was very courteous, efficient and skilled at his job.  He had a wonderful personality and I greatly appreciated it.  Please let his superior know that I will continue to do business with your company because of him and the very nice people that work there."

Thank you, Debrinia M. Concord CA

"Dear Tracy and ALD:

As I mentioned on the phone, I want to say a big "thanks" for your helpful advice on the phone last week.  You really took the time to help me try to find a long-lasting and very expensive mysterious leak in my house.  Your advising me to carefully check my toilets did the trick and you have saved me much money and stress (we have been having to turn off the main water valve to the house several times a day to save money on this leak which was a simple one all the time). Several plumbers failed to notice it or even mention it.

Instead of just accepting my call for sevice and making an appointment (which you could have easily), you spend the time to explain that I could have a rather simple problem and advised how to detect it. I had another plumber (just as ethical as you) come and explain that this was a simple problem as he scratched his head wondering how other plumbers never noticed it.  But I had already done the leg work, thanks to you, to let him know where the problem was.

Your company and you are not only smart business people I'm sure, but have earned a great deal of respect for being conscientious and caring. Thanks again!!! "

"We wish to thank your company, and particularly your Berkeley office, for successfully finding and fixing a longstanding leak in our home. 

The men who came from your company were the fifth, sixth, and seventh plumbers who had tried to solve our problem.  The four previous plumbers had said there was no leak, that what we thought was a leak was simply the water heater working, that the leak was outside, and that the leak was in the pipe they marked (but when we opened the wall, no leak was there).  Meanwhile, our water and electric bills rose, and we were afraid we would awaken one morning to find our house had washed away.  Your technician identified the source of the leak and directed the successful repair.  Thank you again for your help."

Arthur and Susan W. El Ceritto CA

"Thank you so much for your service.  Your technician was very thorough, and he found the exact spot of the broken pipe!  We have already had a plumber come out and fix the hole.  Again, we were most impressed with the service you provided us; I would highly recommend your company to anyone."

Karen H. Walnut Creek CA 

"I recently called American Leak Detection (SF Bay Area) to isolate and repair a swimming pool leak.  The service I received was so exceptionally professional I felt obligated to take the time to send you this letter.

The technicians who located and repaired my swimming pool leak were extremely courteous, professional, and informative.  They went out of their way to explain the process and to set my expectations.  Even when it became evident that locating and repairing my leak was not a routine situation the technicians mainted an excellent attitude and did what they needed to do to isolate and correct the problem.  They repaired the leak and the patch in the hardscape surrounding my swimming pool was done so expertly it is nearly invisible.

Please express my sincere gratitude to the team who worked so hard to solve this problem for me.  They were a pleasure to work with and are a credit to American Leak Detection."

Marion R. N., Castro Valley CA

"Increasingly, I find that businesses have lost sight of the fundamentals that set them apart from the competition:  competency, courtesy and customer satisfaction.  ALD has this winning formula, and I would highly recommend your services to anyone who has a similar problem.  Congratulations on running a fine business."

W. Michael K., MD, Orinda CA

"My wife and I believe in recognizing those people and companies that make a real difference in our lives.  Your technician Scott gave us a good impression of the style and quality of the work ethic at American Leak Detection.  As a business owner, I appreciate his dedication, focus and confidence in our difficult situation.  Once again, thank you for the great job.  We will be glad to recommend American Leak Detection."

Allan & Patricia Y., Fremont CA

"I would like to take this opportunity to express my appreciation to all of you at American Leak Detection for the outstanding and highly professional service that I received, most notably from Dan and Gorge who did all the field work!!"

Pablo V., Antioch CA

"We would like to take this opportunity to thank you for the excellent service that you provided.  The office staff and service personnel were friendly and helpful, but what most impressed us was the follow-up of the survey card.  We would be happy to recommend your company to a friend or neighbor."

Brad & Gina S., Pleasanton CA

"I just wanted to write to tell you that we wouldn't hesitate to recommend your company to anyone who had a problem.  Your company performed their services professionally and very confidently.  Thank you so much for making this a good experience for us."

Julie & Tom W., Vacaville CA

"I take this opportunity to thank you and your crew for a job well done on the repair of a pool leak at my home.  Your timely response to my call, the proficiency and courtesy of your personnel is very impressive.  Thank you again, for a job well done."

Ralph B., Pleasant Hill CA

"I am writing to express my appreciation for your fine service.  It was a new experience for me to have to deal with a leak under the floor of my home.  Several people have asked me about what I thought of your service.  I want to tell you, I am a devoted fan of your company.  Thank you so much."

Rosemary M., El Sobrante CA