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Service Area

Counties serviced by this office:

Georgia: Appling, Bulloch, Burke, Camden, Candler, Columbia, Effingham, Emanuel, Evans, Glascock, Glynn, Hancock, Jefferson, Jenkins, Johnson, Lincoln, Long, McDuffie, McIntosh, Montgomery, Richmond, Screven, Taliaferro, Tattnall, Toombs, Treutlen, Warren, Washington, Wayne, Wilkes
South Carolina: Aiken, Allendale, Bamberg, Barnwell, Edgefield, McCormick, Saluda

Cities serviced by this office:

Georgia: Adrian, Ailey, Alston, Appling, Augusta, Avera, Bartow, Baxley, Bellville, Blythe, Boneville, Brooklet, Brunswick, Camak, Claxton, Clyo, Cobbtown, Collins, Crawfordville, Crescent, Daisy, Darien, Davisboro, Dearing, Dover, Eden, Evans, Garfield, Gibson, Girard, Glennville, Gough, Gracewood, Grovetown, Guyton, Hagan, Harlem, Harrison, Hephzibah, Jekyll Island, Jesup, Jewell, Keysville, Kings Bay, Kingsland, Kite, Lincolnton, Louisville, Ludowici, Lyons, Manassas, Matthews, Meldrim, Meridian, Mesena, Metter, Midville, Millen, Mitchell, Mount Vernon, Newington, Norristown, Norwood, Nunez, Oconee, Odum, Oliver, Perkins, Portal, Pulaski, Rayle, Register, Reidsville, Rincon, Rocky Ford, Saint Marys, Saint Simons Island, Sandersville, Sapelo Island, Sardis, Screven, Sea Island, Sharon, Soperton, Sparta, Springfield, Stapleton, Statesboro, Stillmore, Surrency, Swainsboro, Sylvania, Tarrytown, Tennille, Thomson, Tignall, Townsend, Twin City, Uvalda, Vidalia, Wadley, Warrenton, Warthen, Washington, Waverly, Waynesboro, White Oak, Woodbine, Wrens, Wrightsville
South Carolina: Aiken, Allendale, Bamberg, Barnwell, Bath, Beech Island, Blackville, Clarks Hill, Clearwater, Denmark, Edgefield, Ehrhardt, Elko, Fairfax, Gloverville, Graniteville, Hilda, Jackson, Johnston, Langley, Martin, Mc Cormick, Modoc, Monetta, Montmorenci, Mount Carmel, New Ellenton, North Augusta, Olar, Parksville, Perry, Plum Branch, Ridge Spring, Salley, Saluda, Sycamore, Trenton, Ulmer, Vaucluse, Wagener, Ward, Warrenville, Williston, Windsor

Zip codes serviced by this office:

Georgia: 30401, 30410, 30412, 30413, 30414, 30415, 30417, 30420, 30421, 30423, 30424, 30425, 30426, 30427, 30429, 30434, 30436, 30438, 30439, 30441, 30442, 30445, 30446, 30447, 30448, 30449, 30450, 30451, 30452, 30453, 30455, 30456, 30457, 30458, 30459, 30460, 30461, 30464, 30467, 30470, 30471, 30473, 30474, 30475, 30477, 30499, 30631, 30660, 30664, 30668, 30673, 30802, 30803, 30805, 30806, 30807, 30808, 30809, 30810, 30811, 30812, 30813, 30814, 30815, 30816, 30817, 30818, 30819, 30820, 30821, 30822, 30823, 30824, 30828, 30830, 30833, 30901, 30903, 30904, 30905, 30906, 30907, 30909, 30910, 30911, 30912, 30913, 30914, 30916, 30917, 30919, 30999, 31002, 31018, 31035, 31045, 31049, 31067, 31082, 31087, 31089, 31094, 31096, 31303, 31304, 31305, 31307, 31312, 31316, 31318, 31319, 31326, 31327, 31329, 31331, 31513, 31515, 31520, 31521, 31522, 31523, 31524, 31525, 31527, 31545, 31546, 31547, 31548, 31555, 31558, 31560, 31561, 31563, 31565, 31568, 31569, 31598, 31599
South Carolina: 29003, 29042, 29081, 29105, 29124, 29129, 29137, 29138, 29164, 29166, 29801, 29802, 29803, 29804, 29805, 29808, 29809, 29810, 29812, 29813, 29816, 29817, 29821, 29822, 29824, 29826, 29827, 29828, 29829, 29831, 29832, 29834, 29835, 29836, 29838, 29839, 29840, 29841, 29842, 29843, 29844, 29845, 29846, 29847, 29849, 29850, 29851, 29853, 29856, 29860, 29861, 29899

Frequently Asked Questions

The water level in my pool drops 1" every week. Do I have leak?

Answer: Probably not. Normal evaporation in the CSRA is 1/8" per day or 1" per week. You can click the bucket test on the home page to measure your evaporation.

I know I have a Pool leak. The pool guy told me to let is drop and it should stop at the leak Does this work?

Answer. No. 99% of the time the water level will stop 2 feet or more above the leak. You can fill a plastic grocery bag with water. Punch a hole in the bag. Water will not leak down to the hole. Squeeze the bag. You will see more water shoot out of the bag. Head pressure in a pool works the same way. When to pool is full, there is a lot of head pressure on the sidewalls and floor. After the pool drops, the head pressure is less.

Letting a pool drop is a bad idea on every pool. Chemicals get out of balance and the pool gets dirty. You cannot find or fix a pool leak without getting in the pool. Never let your pool drop to find a leak.

I recently called on a service company to search for a leak in my hot and cold water lines. The technician came to my house and spent only about five minutes looking for the leak. Then he said I should have my home totally repiped instead of having the leak found and fixed. Apparently the plumbing is so corroded that it is not worth the headache of fixing. Is this good advice?

Answer: While it is true that plumbing can deteriorate with time, we do not generally recommend replacing all of the plumbing in your home due to the cost. When you talk about repiping a home, you have to consider that you will spend a considerable amount of money on the repipe work alone. In addition to the cost of the repipe, there is additional expense associated with the restoration work that is required on the walls that the pipes are plumbed in and through. Locating and repairing the leak is more typically around $1,200, much less than a repipe.

There are occasions when a full repipe is a good choice. For instance, we would strongly consider a repipe if there had been several leaks on the same line in a short period of time. The objective of quality leak detection is to identify the problem first and proceed to choose the best, most cost effective, and least destructive repair method.

If you want to make the best choice, you should have all of your options before you. What if the leak is outside the home? By taking incomplete advice, you might pay for a repipe of the indoor plumbing and still have the leak problem. If a company is not willing to provide you with accurate, valid information about the leak location and some reasonable repair offers, you should be concerned with the soundness of their advice.

High Water Bill?

A high water bill is often the indicator of a hidden leak. A high water bill can also be a serious consequential loss. Many water providers have programs to assist their customers who respond promptly to leak issues. See the following links.

AUGUSTA/RICHMOND COUNTY

http://www.augustaga.gov/index.aspx?NID=1207

COLUMBIA COUNTY

http://www.columbiacountyga.gov/Index.aspx?page=3056

I have a leak. Will it affect my water bill? The Water Utility maintains all lines leading to the water meter as well as the meter itself. A leak on the County's line does not register on the water meter; therefore, it does not affect the water bill. A leak on the customer's side of the water meter will cause an increase in the water bill. Generally speaking, if the leak causes the meter to register, the customer is responsible for repairs. It is a good idea for a customers to know the location of his or her property's isolation valve(s) in case the water needs to be turned off quickly.

If I had a leak, can my bill be adjusted?

There are procedures in place for a one-time adjustment to one high water bill resulting from a leak. Please call our office at 706-863-6928 for details.

leak detection tips / resources

the bucket test: Is your pool needing constant refilling? You may have a hidden leak in your pool. Try the seven steps to determine if your pool is leak free. Do-it-yourself 24 hour test. Test your pool
the meter test: Do you have a high water bill? You may have a hidden plumbing leak. Try the seven steps to determine if your property is leak free. Do-it-yourself 30 minute test. Test your water meter

pool leak calculator: Use the calculator to determine the amount of water loss over a period of time. Calculate pool water loss
frequently asked questions: How should I choose a leak detection specialist? Get answers
leak facts: A 1/8 inch hole in a metal pipe, at 40 psi, leaks 2,500 gallons of water in 24 hours. Facts about leaks
signs and symptoms: You may have a plumbing leak if... Leak signs & symptoms
pool safety tips: Each year, about 260 children under 5 drown in swimming pools. The preventive measures below are essential to protect your family against drowning. Keep your pool safe
water conservation: Saving water is like any other habit. The more you do it, the more natural it becomes. Become water-wise, it's fun to find more ways to conserve. Conserve water
drink tap water: Consumers can do their part to conserve precious supplies through small, thoughtful changes in their lifestyles and activities. Learn about tap water
prevent west nile virus: It can take as little as five days for mosquito larval to incubate into an adult in stagnant water. Prevent west nile
earthquake tips: When there’s an earthquake, underground pipes in the home shift and move. Earthquake preparedness