The source of the leak had stumped local water officials since Friday morning when staff made them aware of the need to pump more water. City crews spent four days trying to locate the elusive gusher with outdated maps, but they ultimately decided to call in the experts.

“This was a complicated job,” says Tony Dietrich, city water superintendent. “Our reservoirs were barely maintaining and we needed their help to isolate the systems. We didn’t have the tools or experience their techs have to locate the leak.”

Using sonic listening equipment, Schaffner discovered an unknown secondary valve to a line crossing the river. Once this buried valve was closed, the reservoirs began to fill within an hour. Although the pipes are decades old, Dietrich blames recent heavy rainfall for causing the issue. To be proactive in locating other suspected leaks, he said the city is considering hiring American Leak Detection to perform a system-wide survey.

American Leak Detection has served the entire state of Oregon and Southwest Washington since Matthew and Shari Botermans purchased the territory in 2001. They operate six trucks and employ a staff of 10 from their office in Talent. Technicians are based in Medford, Eugene, Salem, Portland and Vancouver. The city of Roseburg has utilized American Leak Detection’s services for difficult jobs since 2002.

King contacted two plumbers to investigate potential leaks, but neither discovered the source. After researching American Leak Detection of Atlanta through the Better Business Bureau, she decided to hire them. Now, four service calls and seven leaks later, the dilemma is solved.

The 50-acre mobile home community in Douglasville includes 234 lots. Although the property owner is responsible for maintaining the underground water lines, each home has its own sub-meter. Technicians shut off each lot’s sub-meter, concluding the main meter was still leaking 25 gallons of water per minute. It was finally determined the leaks were caused by aging pipes located 7 feet beneath the surface.

“We expect to save more than $100,000 every year on our water bills,” King said. “So, as you can imagine, my bosses are very happy the staff has been proactive in tackling this problem. Where other companies had failed us, American Leak Detection came through.”

To maintain their current usage of 25,000 gallons of water per month, King said the owner plans to repair all future leaks once they are found. The property received a $20,000 credit from the local water authority in 2011.

American Leak Detection is a service business that is ideal for both employment opportunities and franchise ownership for military personnel transitioning out of the armed services.

Regarding employment opportunities, Michelle Hoglund, American Leak Detection Director of Human Resources says, “Our franchisees are looking for qualified candidates for both technical and office positions.  I frequently get calls from franchisees asking for help locating the best candidates, and I always recommend looking for candidates who are transitioning out of the military.”

For the past three years, G.I. Jobs has published a list naming the top seven percent of franchises that do the most to recruit America’s veterans. Their list once again named American Leak Detection as a 2011 Military Friendly Franchise. Also, Military.com recently included ALD in a list of corporations they determined are “Military spouse friendly employers.”

“Many of our franchisees have been in the military and the training they received makes them great candidates for franchise ownership,” says Judy Howard, director of franchise relations at ALD. “Our concept is affordable and we offer a discount to honorably discharged military veterans when they join our team.”

The American Leak Detection corporate office is proud to participate in the International Franchise Association’s VetFran Program where a $5,000 discount is offered on the initial franchise fee. This fee ranges from $29,500 to $80,000 and is available to all honorably-discharged veterans.

To learn more, visit:

http://www.military.com/spouse/content/career-advancement/military-spouse-jobs/military-spouse-friendly-employers.html

www.americanleakdetection.com

www.americanleakdetectionfranchise.com

The couple purchased their service territory in August 2004 and has since made it a priority to support worthy causes which are close to their hearts. A commercial client of the Neu’s, Douglas Aquatics, introduced them to the Richmond Animal League and they have supported them ever since.

Describing themselves as “huge animal lovers,” Terry Neu said he makes it a point to ask his residential customers about each of their pets.

“Discussing homeowners’ animals is a common ground,” he said. “It automatically puts them at ease and shows them you have something in common- that you’re not just a stranger there to do the job.”

As the owners of a beagle/shepherd mix, the Neu’s said they feel obligated to contribute to their community’s health and wellbeing and supporting low cost spay and neuter clinics will make a huge difference in the long run.

The Richmond Animal League has matched homeless dogs and cats with families since 1979. Their facility can house up to 30 dogs and 60 cats. They placed more than 800 animals in forever homes last year. For more information, visit http://www.ral.org

Hundreds of individual American Leak Detection owners gathered from across the globe in November for the annual company-wide convention hosted by corporate staff in Indian Wells Calif. The four day event incorporated an Awards Night Gala, training sessions, hands-on workshops and a sold-out floor trade show.

Wayne McCollough of Tulsa, Ok. was named the company’s Brand Champion for 2010. This recognition honors an individual that executes a successful marketing plan, one who makes the most of a broad mix of marketing activities and utilizes corporate programs to their advantage. McCollough was also named an Outstanding Regional Performer in the Midwest region for 2010. More than 140 offices in eight countries are considered for these awards annually.

“It’s a pleasure to recognize a team who is doing a lot of things right with their marketing dollars, growing their business and raising brand awareness throughout a large and varied market,” says Adam Gray, marketing and brand manager. “This team stands out and has set a high standard.  They have tried new marketing strategies throughout their many franchise locations and have been smart with their decisions.”

McCollough has acted as the Marketing and Advertising Director with American Leak Detection locations for 16 years in Eastern Oklahoma, Kansas, Kansas City, Southwest Missouri and St. Louis, Mo. His brother Vern McCollough owns the multiple locations where he employs 19 staff and operates 10 service trucks.

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Franchisee of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.

Hundreds of individual American Leak Detection owners gathered from across the globe in November for the annual company-wide convention hosted by corporate staff in Indian Wells Calif. The four day event incorporated an Awards Night Gala, training sessions, hands-on workshops and a sold-out floor trade show.

Vern McCollough of Tulsa, Ok. was awarded the Richard B. Rennick Entrepreneur of the Year Award, named after the company’s founder. This recognition honors a team who demonstrates innovative management skills and is a risk taker in a franchise which remains active in the local community. McCollough was also named an Outstanding Regional Performer in the Midwest area for 2010. More than 140 offices in eight countries are considered for these awards annually.

McCollough has owned American Leak Detection locations for 16 years in Eastern Oklahoma, Kansas, Kansas City, Southwest Missouri and St. Louis, Mo. He employs a total of 19 staff and operates 10 service trucks.

“American Leak Detection franchisees are the best of the best,” says Bill Palmer, company president. “It’s always a pleasure to honor them with the recognition they so richly deserve.  We’re proud of all of our franchisees and this year’s award winners clearly rose to the top of their game.”

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Franchisee of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.

Thomas Walker of Brighton, Mich. was named the company’s Technician of the Year for 2010. This award recognizes a technician who exemplifies the best qualities of the profession. Someone who strives to stay on top of the industry’s best practices, technologies and exudes customer service. Technicians from over 140 offices in eight countries are considered for this award annually.

“Thomas has all the standards we look for in a superior technician,” said Jimmy Carter, senior director of corporate field services. “From the number of positive letters, notes and phone calls the franchisees receive from customers, there is no doubt the tech provides great customer service. Because of the seasonality of the territory where he works, he frequently spends his winters working for several other franchisees and they all have great things to say about him.”

Walker was nominated by Tom and Marcia Rose, owners of American Leak Detection of Southeast Michigan. He has worked as a technician for nine years.

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Franchisee of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.

Rick Winters of Spring, Tx. was named the company’s Office Personnel of the Year for 2010. This award recognizes an individual who strives to stay on top of the industry’s best practices, keeps the office running efficiently and exudes superior customer service. Office personnel from over 140 offices in eight countries are considered for this award annually.

“This nominee shows the leadership and drive essential to the success of a satellite office,” says Bill Palmer, company president. “Rick leads a hard working group of people to new heights of performance and growth.  When the franchisee is asked how he runs a satellite office, his answer is he doesn’t.  He has a strong team with an outstanding leader that takes care of business.”

Winters has managed the Houston office for two years. He was nominated by Phil Meckley, owner of American Leak Detection of Houston, who was also named the franchise system’s Outstanding National Performer for 2010.

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Franchisee of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.

Phil and Robin Meckley of Fullerton, Calif. were named the franchise system’s Outstanding National Performer for 2010. This award recognizes the top producer amongst 140 offices in eight countries. They also received a Quality Customer Service Award for their Houston location.

The Meckley’s have owned American Leak Detection locations for 25 years in Orange County, Riverside, Pomona, San Diego, Houston and Hawaii. They employ a total of 40 staff and operate 25 service trucks.

“Phil and Robin Meckley are truly leaders of the American Leak Detection system,” says Judy Howard, director of franchise relations. “They provide quality customer service and have put together a team they trust to help them achieve their goals. They are ready, willing and able to add new services and are constantly looking for ways to enhance their operation.”

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Entrepreneur of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.

Canadian Leak Detection of Ontario Owners Paul and Evelyn Gavel were awarded the most prestigious honor, Franchisee of the Year. More than 140 offices in eight countries are considered for this award annually. It recognizes exemplary and model performance in customer service, increased revenue, franchise system participation and community service.

This was the first year a Canadian office was awarded Franchisee of the Year. For the fourth consecutive year, they were also named Outstanding Regional Performers in the Northeast Region. The Gavels, who reside in Frankford, Ontario, have owned their Canadian Leak Detection office since 1996. Their leak detection technicians service Toronto, Northern and Eastern Ontario.

“American Leak Detection franchisees are the best of the best,” says Bill Palmer, company president. “It’s always a pleasure to honor them with the recognition they so richly deserve.  We’re proud of all of our franchisees and this year’s award

winners clearly rose to the top of their game.”

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Entrepreneur of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.