Water loss rebates add an extra incentive for homeowners

January 21st, 2013

Your toilet runs unless you jiggle the handle and you feel warm spots while walking across the kitchen tile. Sure, your water bill seemed a little higher than normal last month, but it was nothing drastic. You keep putting it off time and time again. Unsure who to call, addressing a potential leak is on your master to-do list.

But what if fixing that annoying household leak paid for itself? Not just the money you will save in water costs, but actually PAY FOR ITSELF?

Multiple water agencies across the United States offer water loss credits or rebates that are easier to get than you may think. Other cities and municipalities are taking a second look and revising their ordinances to offer such credits, showing they are serious about water conservation.

This welcome relief from high water bills is passed on to the customer when they have water leaks located and repaired. It’s helpful to know if your water district has such a program. Finding out is as simple as calling your water agency to ask.

Once your leak is discovered and repaired, your account will likely be credited, sometimes up to two-thirds of the estimated water loss. Just remember to save these items if your water agency has such a program:

-Your name, address, account number and daytime telephone number

-A description of the type and exact location of the leak(s)

-Proof of repair, such as a copy of your American Leak Detection invoice

-The date the repair was made

Failed cast iron drain lines can cause havoc if ignored

January 4th, 2013

Many homes across the country that are more than 30 years old contain cast iron plumbing. Although this type of infrastructure may have been designed to last for many years, it doesn’t mean the iron cannot become damaged and start to leak over time.

Cast iron pipes, commonly used in a building’s drainage, waste and vent system, can corrode and crack from within. This corrosive process causes bigger problems such as drainage issues and shifting foundation that usually starts in places you can’t see. A simple hairline crack can easily spread along the entire length of a pipe, especially if it’s near the end of its life. Cast iron pipes often rust along the bottom of the horizontal sections where water accumulates and pools. Also, look for any cracks along the top of the pipe or at its seam.

Sometimes, homeowners try patching a pipe that has cracked or developed a pinhole leak, but this is only a temporary fix. A professional should remove any section of pipe showing signs of failure.

Your local American Leak Detection office now offers residential plumbing inspections. If you suspect your cast iron pipes are failing, take action now before major damage occurs. Our licensed plumbing technicians can remove and replace impaired sections using another cast iron or PVC pipe.

Multiple Team Members Earn Esteemed 2012 Angie’s List Super Service Award

December 17th, 2012

American Leak Detection Marketing Director Adam Gray with Angie Hicks in 2011

Multiple American Leak Detection territories have earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies. This year’s winning offices include Indianapolis, Seattle, Portland, Orange County CA, Tampa, Las Vegas, Little Rock, Miami, East Bay CA, Palm Beach and Jacksonville.

“Our employees really strive to provide the best customer service available and we are very proud to see them recognized for their outstanding efforts,” said Patrick Desouza, Executive Chairman of American Leak Detection.

“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that American Leak Detection earned this recognition speaks volumes about its dedication providing great service to its customers.”

Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to company names in search results on AngiesList.com.

Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.

American Leak Detection Team Members Receive Accolades During Annual Convention

December 12th, 2012

Hundreds of individual American Leak Detection owners gathered from across the globe in November for the annual company-wide convention hosted by corporate staff in New Orleans. The four day event incorporated an Awards Night Gala, training sessions, hands-on workshops and a sold-out floor trade show.

Franchisee of the Year Rusty and Vivian Lee

American Leak Detection of Southwest Florida Owners Rusty and Vivian Lee were awarded the most prestigious honor, Franchisee of the Year. More than 140 offices in six countries are considered for this award annually. It recognizes exemplary and model performance in customer service, increased revenue, franchise system participation and community service.

The Lee’s, who reside in Punta Gorda Fla., have owned their American Leak Detection territory since April 1994. They employee two office staff members and operate five service trucks. They were previously named Franchisee of the Year in 2001. Their leak detection technicians service Sarasota, Lee, Collier, Manatee, Charlotte, Highlands, Hardee, Glades and Hendry Counties.

“American Leak Detection franchisees are the best of the best,” says Executive Chairman Patrick DeSouza. “It’s always a pleasure to honor them with the recognition they so richly deserve.  We’re proud of all of our franchisees and this year’s award winners clearly rose to the top of their game.”

Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year.

Other winners included:

-Bobby and Anne Knell, along with their son Will of Plano, Texas were awarded the Richard B. Rennick Entrepreneur of the Year Award, named after the company’s founder. This recognition honors a team who demonstrates innovative management skills and is a risk taker in a franchise which remains active in the local community.

The Knell family has owned and operated American Leak Detection of Dallas for 25 years and employs 13 staff while operating 9 service trucks.

-Business owners Matthew and Shari Botermans of Medford, Ore. were named the company’s Brand Champion for 2011. This recognition honors an individual that executes a successful marketing plan, one who makes the most of a broad mix of marketing activities and utilizes corporate programs to their advantage.

Aside from this achievement, the duo was also named the “Most Enthusiastic” team member in the franchise system and received First Place for their Quality Customer Service in the 4+ trucks category. The Boterman’s have owned and operated American Leak Detection of Portland and Southern Oregon since July 2001, employing 10 staff and operating 6 service trucks.

-Vern McCollough of Jenks, Ok. was recognized for his outstanding Community Service. This recognition honors a team who continually goes above and beyond to serve their community in both traditional and nontraditional ways. The McCollough’s office staff are involved annually with multiple local organizations. More than 140 offices in six countries are considered for these awards annually.

McCollough has owned and operated his American Leak Detection locations for 17 years in Eastern Oklahoma, Kansas, Kansas City, Southwest Missouri and St. Louis, Mo. He employs 19 staff and operates 10 service trucks.

-Phil and Robin Meckley of Fullerton, Calif. were named the franchise system’s Outstanding National Performer for 2011. This award recognizes the top producer amongst 140 offices in six countries. The Meckley’s have owned American Leak Detection locations for 26 years in Orange County, Riverside, Pomona, San Diego, Houston and Hawaii. They employ 40 staff members and operate 25 service trucks.

Water Heater Maintenance will Extend the Unit’s Life

November 2nd, 2012

The alarm clocks buzzes and a new day has already begun. It’s time to jump out of bed and hit the shower. After turning the nozzle all the way to the left and waiting for the water to heat up, you realize something must be wrong. It’s ice cold.

Your hot water heater plays an important role in both the function of your home’s plumbing system and your daily routine. But often, this device never crosses a homeowner’s mind until an issue arises…and you’re forced out of slumber by a cold shower.

Water heaters are one appliance many people assume are maintenance free. But, to the contrary, these must be kept in working order throughout the year just like other appliances in your home. If you hear a gurgling sound coming from your water heater, it’s time to hire a professional to inspect the unit.

The most common cause of gurgling noises is sediment that has built up over time in the bottom of the tank. As water is heated, minerals are released and left behind in the tank. If you don’t periodically remove the accumulation, it can build up and eventually clog the drain valve. In order to stop this sediment buildup in its tracks, experts recommend hiring a professional to drain your water heater once a year. If you have water with a high mineral content, or “hard water,” then you may need to flush the sediment more often.

Draining the unit will clean out the sediment which has settled, help your water heater run more efficiently and last longer. It is not a job you want to tackle on your own- there is not only a chance of scalding oneself, but there will be a huge mess to clean if you don’t run the hoses correctly. If you have an electric water heater, it’s also important to shut off the power before emptying the tank- if you don’t, it will destroy the heating elements.

How long does a water heater last? This depends on how well it is maintained, the water quality in your community, proper installation and how often it’s used.

For more information about maintaining your hot water heater, call your local American Leak Detection office.

Palm Beach Location Dons Pink Bras in Support of Breast Cancer Research

October 15th, 2012

Who says real men don’t wear pink?

There is nothing the corporate office loves to see more than our team members becoming involved in their community and spending their time, effort and passions to support a cause they care about. It’s not about the name recognition during the event, or just the opportunity to place our logo on a banner or t-shirt.

American Leak Detection of the Palm Beaches Owners Bill and Karen Peterson recently sponsored a team to walk in support of The American Cancer Society’s Making Strides Against Breast Cancer event. This non-competitive 3.2 mile walk held on Oct. 13 raised money for lifesaving research and support programs. The event’s theme was “Put on Your Pink Bra.”

Both Bill’s mother and sister are breast cancer survivors, so in light of this personal experience with the disease, Karen decided to create a unique challenge. She set a $1,000 fundraising goal and Bill agreed to don a pink bra himself if the goal was met. To everyone’s delight, the office raised $2,000 and Bill wore a pink bra to the event in honor of his family members’ successful battle. Not only did he look fashionable in a pink bra, it was decorated by Karen with some added “flair,” including white feathers, tassels and a charm which read, “Rock on Sister.”

To view more photos, visit the American Leak Detection of the Palm Beaches Facebook page:

http://www.facebook.com/pages/American-Leak-Detection-of-the-Palm-Beaches/201584129955449

Canadian Leak Detection of Alberta Owners Support Annual Valley Zoo Benefit

October 9th, 2012

It’s not everyday a 3-ton elephant recognizes your business.

For the fourth consecutive year, Canadian Leak Detection of Alberta owner Jeff Armstrong has sponsored and participated in the annual “ZooFest” at the Edmonton Valley Zoo. The event draws hundreds of animal lovers who are able to tour the grounds, get up close and personal with the zoo’s residents and even watch a painting demonstration by Asian Elephant Lucy. All event proceeds benefit the Help Build Our Zoo fund which creates new and exciting additions.

“It’s such a fun evening and you’re able to see things regular visitors cannot when the zoo is open,” Armstrong said. “Where else can you see an artistic elephant paint pictures?”

Named “Canada’s most famous pachyderm painter,” Lucy is a 37-year-old elephant who took up painting in the early 1990s. Her multi-colored works of art have been showcased in top galleries across the world and are sold on the zoo’s website as a fundraiser. To learn more about Lucy’s art, visit http://buildingourzoo.com/support-the-zoo/elephant-art/

Jeff Armstrong has owned and operated the Alberta territory since 1993 where he offers leak detection services in Calgary, Edmonton and the Saint Albert areas. For more information, visit http://www.canadianleakdetection.ca/alberta/residential-service

Winterize your pool now before the temperature drops too low

September 19th, 2012

As temperatures begin to drop and summer is officially behind us, it’s time to winterize your pool for the upcoming chilly season.

Set aside some time to thoroughly clean the pool one last time- you will appreciate it when you re-open your pool again in the spring. Be sure to remove any leaves, sticks or other debris from the skimmer basket and other filtration devices. Use your pool vacuum to go across the entire floor to clean any debris which may have sunk to the bottom. Wipe down the sides of the pool if you see any algae growth.

Check your pool filter. It’s best to place it on the “winterize” setting and remove the drainage cap or plug so any winter moisture build-up can escape from the filter. If it is not allowed to escape, the water can freeze in the base of your filter and cause a crack.

To be certain your pool is running smoothly and efficiently, ensure there are no leaks in the pool or attached plumbing. The process of winterizing your pool for the season is the perfect time to check for leaks.

When a pool is closed for the winter, it is very important to make sure all the water has been drained completely. If water is left standing, it can freeze throughout the winter months and lead to costly cracked pipes which must be replaced. If ignored, those cracked pipes can lead to costly leaks which are often found only after the pool is reopened in the spring.

If you suspect a swimming pool leak, take action now. Don’t continue to refill your pool, wasting water and money. The problem will only worsen until you re-open the pool next season.

American Leak Detection partners with Esurance to mitigate renter’s insurance claims

September 5th, 2012

The American Leak Detection system has been named a preferred vendor with Esurance, an Allstate Company who is now offering renters insurance and will provide homeowners insurance in the near future.

“We’re excited to begin providing services to Esurance,” said Michelle Hoglund, director of administration at American Leak Detection. “Esurance adjustors are utilizing our services when they must provide a report on the cause and origin of water loss. Also, for those American Leak Detection locations that offer plumbing related repairs, the property owner may select us to have the damaged source repaired or replaced.”

This new relationship will allow American Leak Detection offices to expand their mission even further- to save renters and homeowners’ water, time and money.

The do-it-yourself way to check for gas leaks

August 23rd, 2012

Many times, you don’t need to be a professional to locate gas leaks. One tried-and-true home remedy is available using items already in your kitchen cabinet.

Of course, if you smell gas in your home, immediately call your gas company or 911 and turn the gas off at the meter.

But what if you detect a very faint rotten egg smell you think may be gas? First, you need to find or purchase a spray bottle and grab soapy water from the kitchen. You can use a few ounces of Dawn in warm water for a large spray bottle. At each gas joint, valve and fitting, spray all areas where you smell gas.

The soapy water will start to bubble at the source of the leak. If the leak is at a flex line, you can tighten the nut on the flex connector. If your leak is on a valve in your home, it’s best to replace the service valve. If you find you have a loose connection in one area, then be sure to tighten it and use the soap and water solution spraying method again to check if your leak is gone.