Hundreds of individual American Leak Detection owners gathered from across the globe in November for the annual company-wide convention hosted by corporate staff in Indian Wells Calif. The four day event incorporated an Awards Night Gala, training sessions, hands-on workshops and a sold-out floor trade show.
Thomas Walker of Brighton, Mich. was named the company’s Technician of the Year for 2010. This award recognizes a technician who exemplifies the best qualities of the profession. Someone who strives to stay on top of the industry’s best practices, technologies and exudes customer service. Technicians from over 140 offices in eight countries are considered for this award annually.
“Thomas has all the standards we look for in a superior technician,” said Jimmy Carter, senior director of corporate field services. “From the number of positive letters, notes and phone calls the franchisees receive from customers, there is no doubt the tech provides great customer service. Because of the seasonality of the territory where he works, he frequently spends his winters working for several other franchisees and they all have great things to say about him.”
Walker was nominated by Tom and Marcia Rose, owners of American Leak Detection of Southeast Michigan. He has worked as a technician for nine years.
Members of the American Leak Detection corporate staff convene each fall to determine which team members will be recognized for their outstanding achievements for the previous year in categories including Franchisee of the Year, Technician and Office Personnel of the Year and Quality Customer Service Awards.