Richmond, VA (Grassroots Newswire) April 14, 2010 – Terry and Beth Neu, owners of American Leak Detection Serving the Greater Richmond Area, recently received the Quality Customer Service – 3rd 1 Truck award during the company’s annual conference. These are given to franchises that have utilized the Customer Survey Card Program in any calendar months from January 1, 2009 through December 31, 2009. There are three categories of the award for operation size: 1 truck operators, 2-3 truck operators, and 4 or more truck operators. The awards are given to the top three performers in each category. Customer Service is critical to their success.
American Leak Detection’s annual conference took place March 24th – 27th at the Miramonte Spa & Resort in Indian Wells, California. During the four-day event, several franchisees were honored for their milestones during a special awards ceremony.
“It is a great feeling to be honored in front of my fellow franchisees and the entire American Leak Detection team for my hard work and efforts in establishing my local leak detection business,” Terry said. “Running a business can be challenging, but I thank my colleagues and my customers for their continued support.”
Aside from recognizing award recipients, American Leak Detection invited successful entrepreneurs and motivational speakers to the gathering. Keynote Speaker George Hedley, CSP, owner of a successful commercial construction and real estate development company, led a seminar on how to build a business. George founded and built his business from $0 to $50 million in seven years.
Other experts spoke on a wide variety of topics. Moisture Control, Inc. CEO and Owner Hank Bruflodt spoke to attendees about how his business has been helping solve concrete slab moisture and floor problems for over 10 years. Communication and stress management expert Mary Marcdante spoke about how enthusiasm is the core to great leadership. And, Nancy Friedman, known as the “Telephone Doctor,” held a seminar designed to help owners communicate better with customers.
“Our main goal with this year’s conference was to give our franchisees a wealth of information about how they can build success in the leak detection industry,” said Stan Berenbaum, president of American Leak Detection. “We also wanted to put a spotlight on franchisees like Terry and Beth Neu, who have really excelled in this business. They are examples of what success is all about.”
American Leak Detection is known as a world leader in the detection of hidden water and sewer leaks. It uses advanced, sophisticated electronic leak detection equipment to fix leaks for all kinds of water systems. According to Beth, the company has found 5,226,578 leaks worldwide since 1974 and counting. American Leak Detection’s primary commitment is to conserve water, the world’s most precious resource.
Contact
- Terry and Beth Neu
- American Leak Detection Serving the Greater Richmond Area
- 804-648-5325
Owners of American Leak Detection of Central Virginia, Terry and Beth Neu, have made it their mission to give back to the city of Richmond because, they say, their community has given them so much.