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  • American Leak Detection

    Both Linda and Noel are two extremely valuable employees.

    “First, let me say that I am of the population that wishes to NEVER have the need to contact a company such as yours to fix a problem. The "leak detection" scenario just outright frightens me. Maybe the fear is so strong because I view leaks as the "silent, unseen destroyer"! You rarely know that they are there, but when you find them they have destroyed whatever is in their path! Here is my situation: I felt there had been too much water evaporating from my in-ground swimming pool. I did some research on my own and found that I could perform a "bucket test" to generally measure the rate of water evaporation from my pool. This didn't seem too reassuring to me to locate a leak, but after realizing that there seemed to be a more than "allowable" amount of evaporation occurring, I was encouraged by Bell Pool & Spa to contact the American Leak Detection Company. I dreaded the suggestion, but decided to face my fears and made the call a few days later. I first spoke to Linda, who knew from my many questions that I wanted her to tell me that American Leak Detection services were really not needed. I was extremely inquisitive about everything. Linda could obviously hear that I was uncomfortable and made sure to ask me thought provoking questions about my situation that helped me to determine that I had actually done everything that I could do to determine if there was an actual leak short of digging up pipes all around my yard. She helped me to understand the importance of setting up an appointment to allow American Leak Detection the opportunity to locate the leak before it grew worse - which I did with reluctance. On May 27, I met with Noel from American Leak Detection, to determine if there was an actual leak in my swimming pool. At first I was shocked that American Leak Detection would send someone who looked too young to have enough experience to assure me that he could determine that I did or did not have a leak in my swimming pool! Again, I was apprehensive. To my astonishment and before he physically did anything, Noel listened intently to my concerns and helped me realize that I had done everything that I could possibly to determine that there was an actual leak. Then he assured me that I was doing the right thing by having American Leak Detection locate where the leak may be and told me in detail what I should expect from his inspection and report. In his brief conversation with me, I could tell he was an expert in this field. Noel's knowledge and explanation of leak detection actually amazed me! He told me exactly what he would be doing to ensure a thorough inspection of my pool to find not just one but all of the leaks I may be experiencing. He was extremely thorough and was able to locate the first and only leak within 30 minutes. He continued to search for other leaks by isolating the one that he had already found, but was able to determine there was only one leak! I received a report within a week that told me precisely how much water I was losing on a daily basis versus how much water I should expect to lose due to simple evaporation (along with an estimate of what would be required to repair the leak.) Although you may look at their individual actions as typical of all of your employees and my description of both Linda and Noel's conversations and actions may seem quite brief, but you should be aware that each of them has demonstrated the ability to perform an extremely important customer service to establish trust, listen well and be responsive. I know that many people do not have the ability to establish a trusting bond so quickly. Both of these employees played a particualarly important role when I was making a decision to trust someone to come to my home to locate and eventually fix this problem occurring with my swimming pool. I was so very impressed with their caring nature and their ability to be sensitive to my fears that I did not even question who would be the company to perform the repairs. Both of them were clear to explain what I should expect from them and gave me the added assurance that American Leak Detection would do the job right. They told me what to expect from each of them and followed through leaving no room for unexpected surprises. I must thank you for employing such trustworthy employees. Both Linda and Noel are two extremely valuable employees working for you that justly deserve recognition for their ability to clearly establish a trusting relationship with you customers who in turn actually become customers for life. I doubt I will ever call another leak detection company for any 'repairs' that I am forced to correct. I do hope that you will take the time to recognize both of them for a job well done! Sincerely, Richard - San Antonio, TX”

    San Antonio, TX

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  • American Leak Detection

    ALD's commitment to their customers of "we will find the leak", is fact and it was a blessing for us!

    “Dear American Leak Detection, The experience we encountered throughout the entire process was so refreshing! Noel, Leak Specialist, was extremely knowledgeable and professional! He made both of us feel confident that he would solve this big mystery leak (33,000 gallon usage in 1 month!) We had 3 other companies out and they all were super nice, however, the repair estimates were in the thousands due to a interior slab leak. What we wanted was not to have any demolition in our home. We had our home of over 30 years remodeled a few years back and the thought of any demolition was unbearable to us. We are so relieved it was out in the yard, 3 feet under due to a new line over 30 years being installed for our soft water. The original line wasn't capped off properly so it leaked big time. Let Noel know how much we appreciated his top notch attitude and kindness; we appreciated it dearly ! ALD's commitment to their customers of "we will find the leak", is fact and it was a blessing for us! I would encourage others in the same situation we were in to call ALD now! It's so worth the money! We will most definitely refer others to American Leak Detection of San Antonio, Texas . Thank you 😊”

    San Antonio, TX

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  • American Leak Detection

    Mr. Garcia's eighteen years of experience and his firms profession method of business cannot be duplicated by any other like company.

    “To the staff at American Leak Detection, Please accept this message as a "tip of the hat" and " pat on the back" for the manner in which our swimming pool leak problem was handled by your firm. We had another leak detection firm analyze the source of air bubbles and water loss previously and they had zero success solving the problem. That exercise led us to the internet and a call to your firm. An appointment was made, a reminder on the day of the detection was timely, and a professional named Mr. Fabio Garcia with you firm arrived exactly on time. His review and inquiry was very thorough, humor and technical knowledge became quickly evident while he worked; needless to say found the leak within an hour of his investigation. Luckily it was outside the concrete border of the pool and he excavated the turf in the area of the leak. It was determined then that we (homeowner) would expose the pipe around the leak and call Mr. Garcia once we were able to provide a dry access to the split pipe, thus saving money for the homeowner. Because of his schedule, he was able to come back to our home on a Saturday morning and very promptly cut-out and re-piped the 2" PVC line. All of this time with a very cheerful and friendly attitude. We do not look forward to another pool problem but, should one appear, we will call American Leak Detection without hesitation. Mr. Garcia's eighteen years of experience and his firms profession method of business cannot be duplicated by any other like company. We wish each of them a genuine thanks for their helpfulness and promptly remedying a problem we have experienced for the last two years. Thanks again for your time.”

    San Antonio, TX

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  • American Leak Detection

    I consider that we were well treated in virtually every aspect of this transaction.

    “Gentlemen; I have multiple purposes in mind in drafting this letter. Let me first say that I am a retired CEO; and as such, am probably a good deal more critical of services I receive, than most. The very first thing I would mention and compliment is the professionalism and thoroughness of Kaleb Douglass, in not only locating the source of our problem, but in his ascertaining that the leak located as the sole one in our system. As a retired businessman, I well know that service firms quite literally live and die by the representation their employees make to their clientele. Your men were extremely pleasant to deal with and represented their company well. Last, but certainly not least; the services rendered enabled our local sprinkler service firm to effect repairs with a minimum of difficulty; and I would make specific note that I have subsequently made multiple checks of our water meter to ascertain that there is no continuing leakage. There is none, and that is a huge relief. Suffice to say, Mrs. Weatherred and I are well satisfied customers, and would highly recommend your services to anyone having the need of locating leaking in their water lines. Also, should you choose, please feel free to use me as a reference for your services. I consider that we were well treated in virtually every aspect of this transaction. In conclusion, I wish you every success I your company's activities and remain:”

    Kerrville, TX

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  • American Leak Detection

    Charlie was extremely kind and friendly.

    “Just a kind word. Your company is very professional and work in a timely manner. Charlie was extremely kind and friendly, I'm sure he is an asset to the company.”

    Schertz, TX

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  • American Leak Detection

    Absolutely the best experience I could have hoped for. Noel, the technician that came out, quickly found the source of the leak.

    “Absolutely the best experience I could have hoped for. Noel, the technician that came out, quickly found the source of the leak. Then, he went well beyond the scope of his job expectations in explaining exactly how to rectify the issue so we understood what to look for when the licensed contract plumber conducted the repairs. He even got his hands dirty... something that goes well beyond what American Leak Detection is supposed to do when only trying to FIND the leak. Extreme professionalism, immense knowledge, fast detection, and absolute care for the customer. I would use these guys again in a heartbeat, and I would highly recommend them to anyone who wants the best for the job.”

    San Antonio, TX

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  • American Leak Detection

    I was quoted a price when I scheduled my appointment and that is exactly what I was charged!

    “I was very impressed with the technician, Tommy. He knew what he was doing. He was quite detail oriented, knew how to use all the high-tech equipment and a very nice young man. He patiently answered all my questions. I was quoted a price when I scheduled my appointment and that is exactly what I was charged! I'm hoping I don't have another leak in my pool, but, if I do, I will not hesitate to use American Leak Detection again.”

    Dripping Springs, TX

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  • American Leak Detection

    These guys came in with the right equipment and experience and were able to identify the leak within a couple hours.

    “These guys were great! I just wish my Dad would have called them first - the other plumber he called spent two days digging all around the house and still couldn't find the leak. These guys came in with the right equipment and experience and were able to identify the leak within a couple hours. I would highly recommend American Leak Detection to anyone with water leak problems.”

    San Antonio, TX

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  • American Leak Detection

    In summary, we are both completely satisfied with the completed job.

    “To Mr. Robert Douglass: My wife, Melinda, & I would like to thank you for the exceptional service we got from American Leak Detection. While my schedule didn't allow me to be present during the leak detection process on April 26th, Melinda was home & she was quite at ease with Fabio Garcia's pleasant & courteous demeanor. He explained to her what he was doing & she felt that he was quite knowledgeable. When his detection work was complete, she called me & turned her phone over to Fabio. He explained in detail what he found. Again, he exhibited knowledge & thoroughness in his assessment. Then, on April 28th when Fabio returned to make the repairs, I was home & enjoyed making his acquaintance & quickly grew to recognize & appreciate his skills & work ethic. He was meticulous about minimizing the "fallout" debris from entering the pool while jackhammering the concrete. He also showed & explained various steps of the process. In summary, we are both completely satisfied with the completed job. Sincerely, Carl R. Kirst”

    Lockhart, TX

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  • American Leak Detection

    Professional, friendly, courteous, clean technician arrived with proper training and all equipment necessary

    “Professional, friendly, courteous, clean technician arrived with proper training and all equipment necessary to detect whether I had a major or minor leak in my yard or centered in my concrete slab, and Mary Ann in the Fair Oaks office went out of her way to give priority to my situation as much as possible due to the circumstances.”

    San Antonio, TX

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  • American Leak Detection

    These guys were great!

    “I just wish my Dad would have called them first - the other plumber he called spent two days digging all around the house and still couldn't find the leak. These guys came in with the right equipment and experience and were able to identify the leak within a couple hours. I would highly recommend American Leak Detection to anyone with water leak problems.”

    San Antonio, TX

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