Testimonials
Leaking main water service line.
SOLUTION:
American Leak Detection of San Mateo [Plumbing Only]
TESTIMONIAL:
"Dear Sir,
It is with pleasure that I return the enclosed Customer Survey card with all items of service marked as excellent. The recent work of American Leak Detection in locating and repairing a leak in our main water service line was truly outstanding. In this time when expectations are generally low for any type of service, I felt it appropriate to commend your company for a job exceedingly well done.
Of particular note was the performance of your representative, Peter Tousignant. Peter arrived promptly at the appointed time. After a visual survey of the house and surrounding area, he set to work with detection equipment and promptly identified the location of the leak in the main service line, under our concrete driveway. On removing a one-foot square of concrete and underlying dirt to expose the pipe, I could not believe Peter’s accuracy – the leak was in the middle of the square! Peter applied a repair pipe, tested the integrity of the line and system, and backfilled to the underside of the existing concrete. This was done on Friday and he returned on Monday, again promptly at the appointed time, and completed the job by filling the hole with concrete.
Throughout the job Peter was personable, kept us informed, and went about his business in a highly professional manner. I consider you lucky to have and individual of his caliber and ability with your firm.
The prompt repair of the water line allowed us to have a carefree Super Bowl weekend. We very much appreciated the outstanding work performed by Peter and your firm. Should any future clients request references relative to your work, I would be more than happy to provide a most favorable recommendation.
Sincerely,"
-Robert T. Beattie
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Hidden plumbing leak in residential home.
SOLUTION:
American Leak Detection of Fresno, California
TESTIMONIAL:
"Dear Mr. Berenbaum:
This correspondence will confirm Cunningham Lindsey US Incorporated has Utilized American Leak Detection over the past few years. We want to submit a letter of satisfaction regarding the Fresno, California Central Valley American Leak Detection office.
The new franchise owner, plumbing technicians, along with the supports staff has exceeded plumbing leak detection expectations. I have been in the business for the past sixteen years and want to commend the Central Valley American Leak Detection office for their outstanding service and work performance.
On several occasions, I have notified ALD after hours and they respond immediately to help expedite leak locations, repairs, and making professional recommendations.
Most recently, we had an encounter with a plumbing competitor who could not locate a leak. He recommended a plumbing reroute was the only option? We met the plumber at the residential home and discussed his initial leak location, and attempted on the tear in. This plumbing company has a solid reputation in our community, but the undersigned felt uncomfortable because we did not feel they gave enough effort in locating and identifying the origin.
We contacted the insurance company and recommended a second opinion before a reroute was completed. They agreed with our recommendations, so we contacted Central Valley American Leak Detection Office.
April and the staff, along with the plumbing technician, Danny, immediately responded to our needs. They were able to identify the leak, repair and supply hot and cold water to the residential owner. This was most satisfying to the owner, as well as the undersigned, because we had complete confidence that at minimum, your office would persevere in attempting to identify the leak, and if possible the repair, which you did in this case.
The expeditious manner in service, repairing and saving over $5,000.00 in plumbing reroute and resulting damages was most satisfying to the undersigned, which will be echoed to the insurance company, American National Property and Casualty Company. This letter will be enclosed in our professionalism and expertise in the plumbing industry.
Sincerely,"
-John W. Manning
Cunningham Lindsey U.S. Inc.
Fresno, California
Claims Branch Manager
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Water leak in a residential home.
SOLUTION:
American Leak Detection of Central New Jersey
TESTIMONIAL:
"Dear Bud Neglio,
I am not in the habit of writing endorsement letters to local businesses for services rendered - - most don’t merit endorsements because they don’t do anything above and beyond what they absolutely have to do (if I’m lucky). I say this after 33 years of experience living in the Monmouth County area.
You are quite different! Your dedication and conscientiousness in working on the leak we recently had in our house was absolutely beyond anything I had a right to expect. Your attitude, going the extra mile, was even more impressive since your company is the only game in town when it comes to leak detection. Many businessmen with a monopoly in any business would never exhibit your business attributes.
My wife and I hope the enclosed check will partially offset some of the business you may have lost by coming back to assist us on those numerous occasions. Your help and advice were invaluable and in the end, your skill allowed us to find and fix the leak.
Best regards,"
-Joel L. Bohm
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Claims adjusters plan and schedule the work required to process a claim in regards to household damage. There are many different service providers offering different products. Which one does a claims adjuster choose?
SOLUTION:
American Leak Detection.
TESTIMONIAL:
"I’ve worked with American Leak Detection for 10 years. They provide good service and I trust them over regular expensive plumbers! American Leak Detection is consistent and reliable. I work lots of territories and counties, and I know with ALD, I’ll get a good product."
-Jim Kilmartin, Prudential Claims Adjuster
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The garage was flooded one morning. Following the suggestion of a handyman, American Leak Detection was called in to help!
SOLUTION:
A complete electronic leak detection was performed on the hot and cold plumbing system. The technician found two hidden leaks on the hot side of the pressurized system that runs to the bathtub. To fix the leak, the line was capped off and rerouted in copper tubing to restore hot water to the rest of the house eliminating the leak.<
TESTIMONIAL:
"I lost my husband one year ago and am handling things I’m not accustomed to. I sent two glowing letters to compliment my specialist. American Leak Detection was superb, excellent and handled everything in a most efficient manner."
-Lynne Stuart, Homeowner
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Pool builders receive constant calls about pool leaks. The most common problem is a hidden pool leak that needs an assessment by a professional.
SOLUTION:
American Leak Detection.
TESTIMONIAL:
"We don’t find leaks, American Leak Detection does. There’s an enormous amount of phone calls about leaks and we’re not the experts. We’ve always been successful with ALD because they always find the leak! They’re pleasant and their charges are fair. We’ve used them for so long, we go way back to when there was only one technician!"
-Dick Leimkuhler, Pool Builder, Mirage Water Features
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Water was found near the water heater in the garage, yet there was no indication as to the source of the water.
SOLUTION:
An electronic leak inspection revealed a leak on a 1/2" copper line at the recirculation pump next to the water heater in the garage. The hidden leak was a pinhole in the copper pipe. To repair the leak, the water heater was drained and the recirculation pump, along with a small piece of copper pipe, were removed and replaced.
TESTIMONIAL:
"This was the best customer service I've ever had. The American Leak Detection specialist was concerned about my safety!
I would recommend them to anyone who has a [water] problem in the household. The quality of the work was unsurpassed!"
-Brenda Tucker, Homeowner
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Water was first spotted in the laundry room, on the floor and on the walls, but the source was not identifiable.
SOLUTION:
The American Leak Detection specialist performed a complete electronic leak detection on the domestic hot and cold plumbing system. The hidden leak was found on the hot side of the system located near the manifold, under the staircase.
To fix the leak, a small piece of drywall was cut out next to the air conditioner return vent to access a small area under the staircase. Concrete had to be jack hammered out around the manifold, revealing a ninety degree fitting that was not connected to the pipe and filled with concrete. The concrete was acting like a plug so this was removed and replaced.
TESTIMONIAL:
"My leak specialist was professional, efficient, honest, trustworthy... an asset to the company [American Leak Detection] and I was happy we didn’t have to tear up the wall and the floor just to find the leak."
-Paul Adair, Homeowner
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Leaks Found Since 1974
4,429,038
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