Customer Testimonials

Tammy W., Dallas, TX

Review Source: AngiesList.com

Description of Work: Brad of American Leak Detection repaired a leak in the 2" PVC line that runs to the spa next to our pool. Due to shifting soil (caused by the hot, dry summer we had last year), a crack was caused to the inside corner of a 90 degree PVC elbow, resulting in a slow leak.

Member Comments: Great. I spoke to Brad over the phone and he explained their process and pricing. I explained the nature of my leak. I already had another company locate the leak, so I knew approximately where it was. Brad told me the base price and explained how the cost might increase depending upon exactly where the leak was (simply under the ground next to my spa vs. inside the stone/concrete wall of my spa -- obviously the latter would be more difficult to fix) and depending upon whether the leak was simply in a PVC pipe or a more complex and expensive component of the spa. But, Brad also told me the max price too (unless, there were actually more than one leak in my pool, in which case the additional leaks would be additional cost). I was pleased with Brad's honesty, but also pleased that he explained how the price could escalate and what would be the maximum cost (assuming a single leak). One of their competitors simply told me that their base price was $X (a lot more than what I ended up actually paying American Leak Detectors) and that they couldn't tell me how much more it might be until they did the work!

I went ahead and scheduled the work. They were busy, so we scheduled it for a week and half out, but that didn't bother me because I'm not using my spa in the winter anyway.

Brad arrived exactly when he said he would. Before Brad arrived, I went ahead and dug the soil out in the area of the leak and actually located the exact area of the leak (what can I say, I'm anal and I just wanted to see for myself where the leak was). When Brad came out and saw I had already dug the area, he said, that would save him some time and he would be happy to give me a credit for the time savings. Brad worked for about 3 hours to dig more to get around the PVC pipe that would have to be fixed and chip out some rock and concrete on the side of my spa (down under the dirt level, so it didn't matter to me). He replaced the broken PVC pipe and pressure tested the system to confirm the leak was repaired and no other leaks. He backfilled the soil in the hole and cleaned up the area. When he figured up the price, it was more than the base price (because he had to use a power air chisel to chip the rock and concrete out from the side of the spa to get at the broken pipe), but that was what I expected given what Brad had previously explained to me. Brad then gave me a credit for the time I saved him by digging out the hole and gave me another credit because he said the rock and concrete chipping wasn't as hard as it could have been. Wow, did I appreciate his honesty! I would have never known that! Now that's what I call honest and fair service! I think I paid a fair price to them and they treated me fairly as well.
Thanks American Leak Detection and thank you Brad!

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Karen W.,

Review Source: AngiesList.com

Description of Work: Detect leak under house
tunnel under house and repair leak

Member Comments: This is actually the 2nd time I have used ALD for my home for a major repair. The first time was in May 2010, after my dining room flooring was soaking wet. ALD came out, dug a tunnel under my kitchen and fixed the leak. The following May I thought I was just being paranoid when my kitchen floor felt warm (sign of a hot water leak) and called ALD to ease my mind, instead they detected another leak. Once again a tunnel had to be dug under my kitchen to repair the leak (we caught it early enough that there was no damage). Once the tunnel was dug they showed me the pipe from 2010 they repaired as well as where the new leak was to show me this was not the same spot but, if it had been they were prepared to stand by their work under warranty. Both years they came out it was the same plumber and crew which tells me there is not a high employee turn over. ALD is expensive and worth every dime. They do what they say they are going to do and they do it very well.

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Julia F., Duncanville, TX

Review Source: AngiesList.com

Description of Work: Marcus came out a week before the repair with scuba gear and checked the pool (which was cracked) for water leaks. He marked the crack for injection. When he came back the next week he drained the pool (about 20,000 gallons.) Draining the pool took two days then he came back and worked non-stop for 5 to 6 hours in 100+ degree heat. He didn't take a lunch break or stop until the job was completed. We then began filling the pool and had 10 people over to swim 3 days later. It was a great success and Marcus is the hardest worker I have met in years. I would recommend this company for all swimming pool repairs.

Member Comments: Marcus came out a week before the repair with scuba gear and checked the pool (which was cracked) for water leaks. He marked the crack for injection. When he came back the next week he drained the pool (about 20,000 gallons.) Draining the pool took two days then he came back and worked non-stop for 5 to 6 hours in 100+ degree heat. He didn't take a lunch break or stop until the job was completed. We then began filling the pool and had 10 people over to swim 3 days later. It was a great success and Marcus is the hardest worker I have met in years. I would recommend this company for all swimming pool repairs.

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Deo M., Coppell, TX

Review Source: AngiesList.com

Description of Work: There was a huge issue with the emergency drain line from the A/C; they identified the clogging in the drain, removed it quickly and let it all clean after the job was done

Member Comments: Great attention to detail; also, they played the "trusted advisor" role helping me to make the decision that had the lower impact in my house as well as lower financial cost. Great job.

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