Paul's workmanship and service was Great, Outstanding, and WOW!!
“I submitted my comments below at the ALD website but since it looked pretty generic and national I wanted to make sure that someone locally actually received my Praise of Paul. I called the office and Christi provided me with you email. Great job to you if you are leading everyone. I have been real impressed.
I submitted the following at the survey site.
I can describe my experience with the gentleman that was sent to my house, Paul Duckworth, in one word, WOW ! The service was awesome, my problem resolved, the price reasonable, I could not be any happier. However, I would like to say more on Paul.
In the last 5-7 years I have done most of the work and repair to the pool myself, but I have also used four (4) different pool service companies. None have been fantastic, they were mostly average, with one being someone who I would never call again. I say this as a basis for comparison. Thank you for sending Paul Duckworth to my house. That sounds kinda corney, I know, but $1,900 is a lot to spend and he has made me "feel" like I have spent the money well with your company. He was focused, He was careful, He was conversational with me when he needed to be, and He was definitely was sincere about his concern that my pool was going to be working when he was done. That was very important to me since my wife is Pregnant and wants to float.
I do not know what else to say without making it overkill. But I wanted to get the point across. Paul deserves to be recognized and rewarded for how he makes the American Leak Detection company look. Good Employees can be hard to find. He is definitely one. If all of your techs are this way then you guys are going to take over the world of pool companies. Great people make great companies. Paul's workmanship and service was Great, Outstanding, and WOW!!
If you would like to talk to me, I would be more than happy to elaborate on this via the phone. You should have my phone number on file. Also, I entered my address as part of this survey. I NEVER do survey's, this may be the second one I have ever done (You can see the reason why above)”