The effective and efficient process yesterday (time, knowledge, skills, attitude, and how well the employees get along…) was evident. They lightened our spirits!
“This week a leak in the slab of our home was discovered, and with the help of your company, pinpointed and repaired. Although we are still in the midst of remediation and restoration, we wanted to take the time to share with you a bit of our experience with your company.
Being easterners with homes with basements, a leak in the slab is a new and unsettling situation for us. After stepping in water early Tuesday morning, we called our HVAC and plumber to shed some light on the situation. The plumber quickly said, “you got a slab leak…I recommend you call American Leak Detectors…”. Enter Kevin and Jay…the professional American Leak “dream team”!
Our stress decreased after an hour with them, and within a short time, they isolated the situation. We did not know that your company also does repairs, and assumed our plumber would handle that end of the disaster. After several hours with Kevin and Jay…we called the PS office (Miriam and Sara also professional, friendly and effective) to ascertain how soon the fix could be achieved…we hired them. With flowing water – through the pipes, we are back in the residence—so far, one day out, all is good.
We cannot say enough about your two employees: professional, highly competent- creative problem-solvers who exude a sense of contagious confidence. Having been the general contractor on one of our homes, we believe that building and remodeling a home is challenging, but the right sub-contractors are key to a quality success. We do not believe the end justifies the means. The effective and efficient process yesterday (time, knowledge, skills, attitude, and how well the employees get along…) was evident. They lightened our spirits!
We know businesses always get the complaints; we wanted to share our positive story with you – I hope all your employees are like the professional leak “dream team”! Please extend our gratitude to Kevin and Jay. Because of them we will be able to leak Palm Springs on schedule, and although a nightmare having recently remodeled, we are moving forward.
We hope we do not need your services in the future, however, we will indeed recommend them.”