Claims Desk Review

Scalable Technical Reviews for Residential & Commercial Water and Plumbing Claims

American Leak Detection provides claims professionals with a convenient and efficient way to assess plumbing concerns remotely, evaluate contractor findings, and determine the most appropriate course of action before scheduling additional on-site services.

Request a Scalable Desk Review

An Effective First Look at Residential Water Claims

Water intrusion and plumbing claims can become costly and complicated when the source of the problem is unclear, documentation is incomplete, or multiple contractors provide conflicting findings.

American Leak Detection’s Scalable Desk Reviews provide an effective first look at residential water-loss and plumbing concerns. By reviewing the available claim information remotely, our experienced team can identify unanswered questions, evaluate existing findings, and recommend the appropriate next step.

This approach can help reduce the cost of servicing a claim, improve service planning, and determine whether additional leak detection, cause-and-origin testing, or plumbing services are necessary.

American Leak Detection draws on its nationwide service footprint, experience with more than 60,000 insurance-related claims annually, and approximately 250,000 household visits each year involving water and wastewater problems.

A Second Opinion Based on the Available Evidence

Our team can review:

Reported water losses
Suspected plumbing leaks
High water bills
Contractor findings
Leak-detection reports
Plumbing repair scopes
Photographs and videos
Service records
Customer-provided information
Estimates and invoices
Testing results
Property and plumbing-system information

By reviewing available documentation, photographs, videos, service records, and customer-provided details, ALD can evaluate the situation and recommend an appropriate course of action.

A desk review may help determine:

Whether the reported findings are supported by the documentation
Whether the identified source is consistent with the testing performed
Whether the proposed repair addresses the reported plumbing problem
Whether additional documentation should be requested
Whether cause-and-origin testing may be appropriate
Whether a plumbing repair scope should receive further review
Whether multiple water sources may be contributing to the loss

Our technical review supports the claims process but does not replace the adjuster’s coverage determination.

Basic Water-Loss Desk Review

A Basic Desk Review provides an initial assessment of a reported water or plumbing concern.

The review may include:

Review of the reported water loss, high water bill, or suspected leak
Evaluation of available plumbing and property information
Review of photographs, reports, testing results, and service records
Identification of incomplete or conflicting findings
Recommendations for additional documentation
Recommendations for further testing or on-site leak-detection services when needed

Submit a Claim for Review

Plumbing Repair Desk Review

When a third-party plumbing company has already provided a repair recommendation or statement of work, American Leak Detection can conduct a separate review of the proposed repair.

The Plumbing Repair Desk Review may include:

Assessment of the reported repair needs
Review of the third-party contractor’s statement of work
Preliminary evaluation of the plumbing issue
Evaluation of whether the proposed repair is consistent with the reported findings
Identification of alternative repair options
Recommendations regarding service requirements
Clarification of whether additional diagnostic testing may be necessary

When to Request a Scalable Desk Review

A desk review may be appropriate when:

The reported source of water remains unclear
A contractor’s findings require a second opinion
Multiple contractors have reached different conclusions
The proposed plumbing repair appears extensive
The claim involves recurring water intrusion
The available testing does not fully support the reported conclusion
The reported leak could not be recreated
Additional demolition is being recommended
The adjuster wants to determine whether an on-site inspection is justified
The claim requires a faster initial technical assessment
The existing information needs to be reviewed before authorizing additional services

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How it Works

The adjuster submits the available claim information, photographs, videos, reports, estimates, service records, and specific questions.
An experienced American Leak Detection professional evaluates the reported water loss, property information, plumbing findings, testing methods, and proposed repairs.
We identify conflicting information, unsupported conclusions, documentation gaps, and areas requiring further investigation.
ALD provides recommendations for the most appropriate course of action. This may include requesting additional information, completing targeted testing, scheduling on-site leak detection, performing cause-and-origin services, or obtaining further plumbing evaluation.
When an on-site service is necessary, ALD can help coordinate the next step through its nationwide Service Network.
American Leak Detection has a nationwide Service Network supported by Salesforce CRM, allowing for more efficient service delivery, secure customer records, timely reporting, and coordinated follow-up.
When a desk review determines that field services are necessary, ALD can help provide a connected path from technical review to:
- On-site leak detection
- Cause-and-origin testing
- Plumbing diagnostics
- Repair evaluation
- Plumbing repairs
- Monitoring-device inspection
- Preventive maintenance
- Ongoing water-risk management
This allows the desk review to serve as more than a written second opinion. It can become the first step in a complete diagnostic and repair solution.

Schedule a Water Risk Assessment Call

Desk Review or On-Site Inspection?

Best when reports, photographs, videos, estimates, testing results, or contractor findings are already available and require technical review.
A desk review can help determine whether the existing information is sufficient or whether further investigation is justified.
Best when the source cannot be determined from the available documentation, physical testing is needed, or the existing contractor findings cannot be confirmed.
Best when the claim requires a more detailed opinion regarding the source, cause, duration, or conditions associated with the reported water loss.
Best when a contractor has submitted a proposed scope of work and the adjuster needs an independent assessment of the repair needs and potential solutions.

Schedule a Water Risk Assessment Call

See What Our Customers Say

"They showed up on time and gave good advice with a fair price."
“This is a fair and honest company. They showed up on time and gave good advice with a fair price. They can be trusted to give accurate information.”

- Alda F.
"They came in, investigated with smoke, and fixed the problem. For the first time in two months, my house doesn't smell like a restaurant toilet."
“I had an awful rotten egg smell as soon as I bought our house. After calling two plumbers (who charged me a fee to tell me nothing was wrong), the Gas Company (no gas leak), and the Public Works Department, I finally called American Leak Detection. They came in, investigated with smoke, and fixed the problem. For the first time in two months, my house doesn't smell like a restaurant toilet. Highly recommend them!”

- Sandi T.
"I can't say enough good things about their service!"
“I can't say enough good things about their service! We had a slab leak that flooded the master bedroom and they came as quickly as they could and then rearranged their work schedule so the repair could be made and we could once again have water turned on. The workmen were professional and efficient. I hope I never have to use that kind of service again but if so, they are he best.”

- Carolyn R.
"After 30 years in this house, we have had many service people come to do work. No one has ever delivered better than Daniel."
“Tree roots had cracked my filter pipes and I was losing water badly. I was referred to American Leak Detection and set up an appointment. Daniel came out and did his best to diagnose the problem. He got very strange results and it was hard to determine the exact pipe(s) that were cracked but since I'd had a similar repair done 6 years ago and we could see evidence of the tree root damage from above, I felt confident we knew were the issue was and I contracted for the work. I was pleasantly surprised to see Daniel return to perform the work. I arranged to be home that day so I could see what he found. I supposed I hovered, taking pictures of the process, asking questions as he went along. He never got annoyed and answered every question with a smile. I don't think i ever saw anyone work harder. It was obvious from that start he had a lot of experience and knew what he was doing. Digging out the area had to be done mostly by hand which he did efficiently without complaints. He found multiple pipes cracked which explained the odd results during diagnosis. The job took longer than expected because it was difficult work and he ran out of daylight but on the job until he it wasn't possible anymore that day. Even though he was fully booked for the following day, his company rearranged his schedule so he could return the following afternoon. I returned home early from work and was able to see him complete the job. He even patched the deck with new concrete like an artisan, taking every care to make it as smooth and neat as possible. After 30 years in this house, we have had many service people come to do work. No one has ever delivered better than Daniel. He was competent, diligent, and pleasant. The cost wasn't cheap but it was fair. I don't mind at all paying for quality service.”

- String R.

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What American Leak Detection Offers Trained, licensed, and insured professionals—and so much more.

Innovating Since 1974
For 50+ years, we’ve developed tools to make leak detection faster and less disruptive.
Solutions Tailored for You
Learn all your options with pros, cons, and costs before making any decisions.
Preferred by Top Insurers
Pre-approved with top insurers means faster claims and smoother coverage.
Trusted Specialists
Trained specialists who detect leaks in every system, from pools to commercial pipes.