Peninsula North Bay Privacy Policy

Norfin Incorporated, doing business as American Leak Detection ("we," "us," or "our"), respects your privacy. This policy explains what information we collect when you visit our website, contact us, or receive services from us, how we use it, and the choices you have.

By using our website or communicating with us, you agree to the practices described in this policy.

1. Who we are Norfin Incorporated d/b/a American Leak Detection 1201 Andersen Dr, Suite N, San Rafael, CA 94901 415 898 5325 info@aldbayarea.net We provide residential, commercial, and municipal leak detection and repair services.

2. Information we collect We collect information you give us directly, information collected automatically when you use our website, and information we receive from third parties acting on your behalf. Information you give us

Contact details: name, service address, billing address, phone number, and email address
Property and service details: the nature of the suspected leak, property type, access instructions, photos, and prior work history
Payment information, processed by our payment provider - see section 5
Insurance and claim details where a claim is involved, and the contact details of the adjuster, property manager, or agent handling it
Anything else you choose to tell us by phone, text, email, or web form

Information collected automatically

IP address, browser type, operating system, referring page, and the pages you view on our site
Cookie and analytics data - see section 8

Information from others

Referrals from property managers, insurers, plumbers, and other trade partners who engage us on your behalf

3. How we use your information

To respond to enquiries and prepare estimates for the work you ask about
To schedule, dispatch, and carry out services at your property
To send appointment confirmations, technician arrival notices, and service updates
To send estimates, invoices, receipts, and payment reminders
To provide customer support and answer questions about work we have done
To maintain service history so that repeat visits to the same property are handled accurately
To meet legal, tax, insurance, and record-keeping obligations
To improve our services and our website

4. Text messages We use text messaging to make service easier to coordinate. If you give us your mobile number, we may text you about:

Appointment confirmations, reminders, and changes
Technician dispatch and arrival notifications
Estimates, invoices, payment links, and receipts
Follow-up questions about work at your property, and replies to questions you send us

Message frequency varies based on the work in progress at your property. Message and data rates may apply. You can stop messages at any time by replying STOP, or reply HELP for assistance. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information obtained as part of the SMS consent process is used solely to send you the messages described above and is not shared with third parties for their own marketing purposes. 5. When we share information We do not sell your personal information. We share it only in these situations:

Service providers who help us operate our field service software, payment processor, phone and messaging providers, and accounting software - each of whom may only use the information to perform services for us
Subcontractors or trade partners we engage to complete work at your property
Insurers, adjusters, or property managers, where they are the party engaging us or where you have asked us to report to them
When required by law, subpoena, or to protect our rights, our people, or the safety of others
A successor entity in the event of a merger, acquisition, or sale of the business

In no case is text messaging opt-in data or consent shared with third parties.

6. How we protect your information We follow generally accepted industry practices to protect the information you give us, both in transit and at rest. Payment card data is encrypted and handled by our payment processor; we do not store full card numbers on our own systems. Access to customer records is limited to team members who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Text messages: reply STOP to any message to opt out, or HELP for assistance
Marketing email: use the unsubscribe link in any marketing email. We will still send you messages relating to work in progress and billing
Access, correction, and deletion: contact us at info@aldbayarea.net or 415 898 5325 to review, update, or ask us to delete your information. We may need to retain certain records to meet legal, tax, or warranty obligations

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising those rights. To make a request, contact us using the details in section 10.

8. Cookies and website analytics Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve it. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

9. Other websites and children Our website may link to sites we do not control. We are not responsible for their content or privacy practices, and we encourage you to read their policies. Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes and how to contact us We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically. Questions about this policy or about how we handle your information: Norfin Incorporated 1201 Andersen Dr, Suite N, San Rafael, CA 94901 415 898 5325 info@aldbayarea.net