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  • American Leak Detection

    “We used the services of American Leak Detection to detect a very difficult plumbing issue that we have. They did an excellent, outstanding and thorough job. It's going to be quite expensive to repair. However, they have the tools and the skill or the experience to find the problem which the other plumbers weren't able to find. They also got it on camera and so, there was no question of where the problem was. Whereas the other plumbers realized that there was a problem, but never had the tools to diagnose exactly as to what the problem was. We have been dealing with this issue from the time we moved into this house which is probably 4 years now. We wanted to get it resolved, as we are planning to sell the house in another 6 months. The price was lower than it could have been. They gave me a range and the final price was in the middle of the range which was good. They are very popular plumbers and they told us that it would take 3 weeks before they could get to us. However, they were able to get to us 2 weeks earlier than what they had originally specified. We didn't have an emergency situation and we could have waited for 3 weeks, but they exceeded our expectations from the performance stand point. Their punctuality was unbelievable and they were here exactly to the minute. The plumber came from San Antonio and I was very impressed with their punctuality. The plumber made a detailed drawing of our house and he apologized when he made one little mistake. He said that it would be taken care of when the final drawing is done. His scribbled notes were like engineering quality drawings and I know that, as I am an engineer. He did a scale drawing of all the plumbing lines in our house. They had estimated $ 1200 and the bill came up to $ 900. The price was for detection and they haven't yet fixed the problem.”

    Austin, TX

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  • American Leak Detection

    He was right on time, and he was very professional

    “American Leak Detection found a leak in my concrete slab. The guy was great, the equipment was awesome, and he found the leak quickly. He listened to all of the pipes inside, pumped an inert gas into the system, then he was able to detect where the gas was coming out. I didn’t compare the price with anyone else but the price seemed fair because he was doing pretty technical stuff. He came out the day after I called, he was right on time, and he was very professional. If I had another problem, I would call them in an instant.”

    Austin, TX

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  • American Leak Detection

    He was very careful of my property and the pool equipment before lowering the pool level and again patient with my questions.

    “Noel is a very pleasant man who arrived on time and was very professional throughout our dealings. I like to understand what is going on and he was very patient in answering all my questions. He found the leak and sealed it temporarily at no extra cost. He told me I would be given an estimate for the repair within 2 days and if I chose not to use his company they would be happy to send the report to whomever I chose to do it. I appreciated not being pressured into having the work done by them. The company followed through with a diagram and a good description of the problem and a price estimate. I asked them to do the work because I had confidence in their judgment and the work they had already done. They are pros and though not necessarily the cheapest I knew I would have a first rate job with a good guarantee from a solid company. I set the date and I was pleased to see the same man who had given the original estimate. Noel was very punctual as promised. He was very careful of my property and the pool equipment before lowering the pool level and again patient with my questions. The bill was the same as the estimate. I appreciated knowing ahead of time what the cost would be.”

    Austin, TX

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  • American Leak Detection

    You did an excellent job at finding a very difficult yard leak.

    “I was hoping to write this directly to your supervisors, but I trust you'll share it. You did an excellent job at finding a very difficult yard leak that had evaded two other plumbers, including one other "leak specialist." Your expertise and intuition found the problem and enabled us to avoid unnecessary and expensive wall invasion that would have been a much bigger mess. I was skeptical about going to American Leak in the first place due to mixed reviews of the company. I realize now that some negative reviews will come from folks who are naturally having big problems that don't create many pleasant outcomes under any conditions. No matter, you took a potentially much worse scenario and through your considerable experience found the problem spot and saved us considerable time, money and headaches. Thanks, Bruce. You are a great representative of American Leak and I'm more than happy to be used as a reference for your future business.”

    Austin, TX

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  • American Leak Detection

    In summary, we are both completely satisfied with the completed job.

    “To Mr. Robert Douglass: My wife, Melinda, & I would like to thank you for the exceptional service we got from American Leak Detection. While my schedule didn't allow me to be present during the leak detection process on April 26th, Melinda was home & she was quite at ease with Fabio Garcia's pleasant & courteous demeanor. He explained to her what he was doing & she felt that he was quite knowledgeable. When his detection work was complete, she called me & turned her phone over to Fabio. He explained in detail what he found. Again, he exhibited knowledge & thoroughness in his assessment. Then, on April 28th when Fabio returned to make the repairs, I was home & enjoyed making his acquaintance & quickly grew to recognize & appreciate his skills & work ethic. He was meticulous about minimizing the "fallout" debris from entering the pool while jackhammering the concrete. He also showed & explained various steps of the process. In summary, we are both completely satisfied with the completed job. Sincerely, Carl R. Kirst”

    Lockhart, TX

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  • American Leak Detection

    I will highly recommend Cody, your company and the service. Thank you for finding the leak; we are so grateful.

    “'Hello, I want to give high praise and thanks to your technician, Cody. He was super professional and worked hard to find the leak that many plumbers could not. I will highly recommend Cody, your company and the service. Thank you for finding the leak; we are so grateful.'”

    Round Rock, TX

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  • American Leak Detection

    Just wanted you to know that Ryan was very efficient and very pleasant.

    “Just wanted you to know that Ryan was very efficient and very pleasant.”

    Round Rock, TX

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  • American Leak Detection

    Cody, you were out there on 4/3 for the leak detection. He totally loved you.

    “As told to our CSR - I just had a pleasant conversation with Charles W. Cody, you were out there on 4/3 for the leak detection. He totally loved you. He said he found and repaired the leak himself and you were very close on the location. Also said you were very thorough and we should hang on to you.”

    Horseshoe Bay, TX

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  • American Leak Detection

    I tried 2 plumbers without success. I finally called your company and you sent out Ryan Osborne. Man was he great. He not only found the water leak but also a gas leak.

    “I had an extremely bad water leak outside - over 47,000 gallons a month. I tried 2 plumbers without success. I finally called your company and you sent out Ryan Osborne. Man was he great. He not only found the water leak but also a gas leak. We called the gas company and they came out and fix the gas leak. Your employee, Ryan Osborne, told me to call a plumber as he could not work on the plumbing part. We called (plumbing company) and they came out and said the leak was under my driveway or the house. Ryan said it was not. The company quoted $820 and then said it would be much more. I told them to stop. I called Ryan, he had given me his card and said to call him if I needed him any more. I did. I called him and he came out again and again found the leak. He suggested that I call another plumber which I did. The new plumber is working on the fix now. Ryan was extremely helpful. I think he needs a raise. The next time I or anybody I know needs water detection, your company is who we will call. Ryan was just great. Sincerely, Roger Lawhon, President”

    Cedar Park, TX

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  • American Leak Detection

    Good experience all around

    “Dispatchers and onsite workers were courteous and professional. Cody was able to find the underground leak quickly and took the time to explain the process. The repair estimate was fair, and the work was done in a timely manner by Xavier and his associate. I was kept informed of arrival times, who to expect, and progress of the work. They provided a very good set of documents in support of the estimate. I recommend this company as a first contact for any hard-to-find leaks.”

    Austin, TX

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  • American Leak Detection

    Wow, how lucky we are to have called American Leak Detection

    “The bad news is that a pipe leading to/from our pool broke resulting in a precipitous drop in the water level; the GOOD NEWS is that ACE POOL SERVICE recommended AMERICAN LEAK DETECTION. Tommy responded first, detected the area of the leak and was able to plug a pool drain to stop the water loss until the repair crew arrived to dig up and replace the broken pipe and then repair the concrete they needed to go through and even completely clean up after. They also explained what they were doing during the job and gave me the broken section of pipe as a souvenir. In addition, the office staff was very helpful and very professional. All things considered, a perfectly excellently done job. Wish all companies solved problems as well as this one does.”

    Austin, TX

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