Meet Our Billings Leak Detection Team

• Margaret Cassidy

  President

  Originally from the Pacific Northwest, Margaret relocated from the Portland area to beautiful North Idaho with her husband and 2 children 10 years ago. Margaret spent 25 years in the international manufacturing business, but knew that she wanted a change. She's always wanted to own her own business and American Leak Detection has allowed her to provide a service that saves people money and helps protect a precious resource. It's a win-win. When she’s not working, Margaret is spending time with her family on Lake Pend Orielle.

• Tammy Rose

  Operations Manager
  Joined ALD in 2002

  Tammy joined the American Leak Detection team in 2002, while enrolled in the accounting program at Spokane Community College. She and her son reside in a small farming community just north of Spokane where they enjoy spending time outdoors, traveling and gardening.

• Jordan Marsh

  Sr. Leak Detection Technician
  Joined ALD in 2007

  Jordan has enjoyed the challenge of finding leaks and helping customers since 2007. He currently handles surveys, correlating for municipalities and water districts. Insurance issues and service lines keep him busy too. Jordan and his wife, Jami have two children, Jasper and Stella. Their family enjoys hiking, camping, snowshoeing, and snowboarding.

• Austin Smith

  Leak Detection Technician
  Joined ALD in 2018

  Austin is a Pacific Northwest native with a manufacturing background and several years of customer service experience. Austin brings great energy and value to our inspection team. Enjoys sports, music and spending time with family and friends.

• Hope McWilliams

  Customer Service Rep
  Joined in 2018

  Hope is a recent graduate, and an integral part of our team! Excelling in sports and academics, Hope provides excellent customer service with her friendliness and winning personality. Hope resides in the Pacific Northwest and enjoys swimming, volunteering and time with friends and family.

• Nancy Zingheim

  Customer Service Rep
  Joined in 2022

  Nancy comes to us with over 40 years of customer service experience in the PNW. In her free time, she enjoys baking, traveling to new places, and spending time with her family.

• Kramer Stevens

Leak Detection Technician
Joined in 2021

Kramer has recently joined ALD and has been an invaluable team member ever since. He was born and raised in Spokane, WA and loves being in the PNW! He enjoys spending time skateboarding, snowboarding, and camping whenever he can.

Ricardo Vasquez

Leak Detection Technician
Joined in 2021

Ricardo is a Tri-Cities native, where he was born and raised. He comes from the Healthcare and Complex Rehab Technology industry. He enjoys playing the drums, working on cars, and hiking mountain trails.

• Chance McWilliams

  Leak Detection Assistant
  Joined in 2017

  Chance is an integral part of our team providing support for our technicians out in the field. Chance has an extensive customer service background, an excellent communicator. He enjoys debate and quality time with friends and family.

Caroline

Customer Service Rep
Joined in 2018

Caroline initially joined the ALD Team in 2018 as a summer helper but returned Spring 2022 as a CSR while also pursuing her nursing degree. Her kindness and empathetic disposition are a huge advantage when interacting with her customers and coworkers. When Caroline is not working, she enjoys hiking and binge watching her favorite shows.

sarah

Customer Service Rep
Joined in 2022

Sarah joined the ALD Team in 2022 as our CSR anchor and head plate spinner. Her ability to keep multiple balls in the air and keep her sense of humor while chaos is rampant are sorely needed in our circus! Customers will find she is very patient and ready to help. When Sarah is not working, she is wrangling her kids and husband into exploring different hobbies.

James Cameron

Leak Detection Technician

Joined in 2022

Originally from the south, James relocated from Texas to the Northwest. James is an Army Veteran. He has a background in business with over 10 years of construction experience. He enjoys spending time with family, hiking, camping, and traveling