I felt it appropriate to commend your company for a job exceedingly well done.
“Dear Sir,
It is with pleasure that I return the enclosed Customer Survey card with all items of service marked as excellent. The recent work of American Leak Detection in locating and repairing a leak in our main water service line was truly outstanding. In this time when expectations are generally low for any type of service, I felt it appropriate to commend your company for a job exceedingly well done.
Of particular note was the performance of your representative. Peter arrived promptly at the appointed time. After a visual survey of the house and surrounding area, he set to work with detection equipment and promptly identified the location of the leak in the main service line, under our concrete driveway. On removing a one-foot square of concrete and underlying dirt to expose the pipe, I could not believe Peter’s accuracy, the leak was in the middle of the square! Peter applied a repaired pipe, tested the integrity of the line and system, and backfilled to the underside of the existing concrete. This was done on Friday and he returned on Monday, again promptly at the appointed time, and completed the job by filling the hole with concrete.
Throughout the job Peter was personable, kept us informed, and went about his business in a highly professional manner. I consider you lucky to have and individual of his caliber and ability with your firm.
The prompt repair of the water line allowed us to have a carefree Super Bowl weekend. We very much appreciated the outstanding work performed by Peter and your firm. Should any future clients request references relative to your work, I would be more than happy to provide a most favorable recommendation.”